Refund & Cancellation Policy

1.1 Refundable Deposits

For Monthly, 3-Month, and 6-Month packages, we require a security deposit of ₹6,000 which is fully refundable when:

• Service is terminated as per the terms of the agreement
• All equipment is returned in good working condition
• There are no outstanding dues or charges
• Premises are accessible for equipment removal

1.2 Deposit Refund Timeline

Security deposits will be refunded within 7-10 business days after:

• Equipment has been retrieved and inspected
• All outstanding payments are settled
• Final account closure is completed

1.3 Deposit Deductions

Deposits may be partially or fully withheld for:

• Damaged or missing equipment
• Unpaid service charges or late fees
• Early termination fees (if applicable)
• Equipment not returned within 7 days of service termination

2.1 Before Service Installation

If you cancel before equipment installation:

• Within 24 hours: Full refund of all payments
• 24-48 hours: Refund minus 10% administrative fee
• After 48 hours: Refund minus 25% if equipment has been procured
• After installation date: No refund on plan costs, but deposit remains refundable

2.2 Monthly Package Cancellation

For rolling monthly contracts:

• Provide 30 days written notice
• Pay monthly charges until service termination date
• Full deposit refund after equipment return
• No early termination fees

2.3 Fixed-Term Package Cancellation

For 3-Month, 6-Month, and 1-Year packages:

• Early termination: No refund on upfront plan costs
• Monthly charges: Continue until contract completion or pay buyout fee
• Buyout option: 50% of remaining contract value to terminate early
• After contract completion: Full deposit refund after equipment return

3.1 Monthly Service Charges

Monthly service charges of ₹3,000 are non-refundable once the service month has commenced. Charges are prorated only in the following circumstances:

• Service failure due to DJT Security's fault exceeding 48 hours
• Service not provided as per agreed terms
• Technical issues attributable to equipment provided by DJT Security

3.2 Plan Cost Refunds

One-time plan costs (₹8,000, ₹15,000, ₹32,000) are generally non-refundable after service commencement. Exceptions include:

• DJT Security's inability to fulfill service obligations
• Major breach of service agreement by DJT Security
• Cancellation before installation (with applicable fees)

4.1 Service Relocation

If you need to relocate services to a new address:

• Contact us at least 15 days in advance
• Relocation is subject to service availability in the new area
• Relocation fees may apply (starting from ₹2,000)
• Contract terms remain unchanged

4.2 Force Majeure

In cases of natural disasters, government actions, or other events beyond our control:

• Services may be temporarily suspended without refund
• Contract terms may be extended by the suspension period
• Alternative arrangements will be offered when possible

4.3 Business Closure

If your business permanently closes:

• Provide documentation of closure
• Early termination fees may be waived at our discretion
• Deposit refunded after equipment return
• Outstanding charges must be settled

5.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Bank transfer/NEFT/RTGS
• Credit/Debit card (may take 7-14 business days to reflect)
• Check (for amounts above ₹10,000)

5.2 Refund Timeline

• Deposit refunds: 7-10 business days after equipment return
• Service fee refunds: 10-15 business days after approval
• Pre-installation cancellations: 5-7 business days

5.3 Refund Confirmation

You will receive email confirmation when:

• Refund request is received and approved
• Refund is processed to your account
• Equipment inspection is completed

To ensure full deposit refund, equipment must be returned in the following condition:

• Clean and functional: Free from physical damage
• Complete: All cameras, cables, DVR/NVR, power supplies, and accessories
• Original condition: Normal wear and tear acceptable, but no modifications
• Accessible: Premises must be accessible for equipment removal

Unacceptable Conditions

Deposit may be forfeited or reduced for:

• Water damage, cracked lenses, or broken housing
• Missing components or accessories
• Unauthorized modifications or repairs
• Equipment not returned within 7 days

To cancel services or request a refund:

1. Submit Written Notice:
   • Email: support@djtsecurity.com
   • Include: Account details, service address, reason for cancellation
2. Call Our Support Team:
   • Phone: +91 905 905 3940
   • Monday-Saturday: 9am-8pm
3. Schedule Equipment Pickup:
   • Coordinate with our team for equipment removal
4. Receive Confirmation:
   • Get written confirmation of cancellation and refund timeline

If you disagree with a refund decision:

1. Contact our customer service team to discuss the issue
2. Escalate to management if not resolved
3. Request mediation or third-party review
4. Legal recourse as per our Terms of Service

We are committed to fair and transparent resolution of all refund disputes.